Shipping Policy

Carbon Neutrality

MyMedEquip is moving towards carbon neutral shipping. We’re proud to be partnering with Sendle, Australia’s first carbon-neutral delivery service. Not only are many of our mailers now compostable, but for every tonne of carbon dioxide Sendle releases delivering our parcels, they cancel it out by supporting projects that combat climate change. 

We don't believe being sustainable should cost our customers more as such we haven't allowed this exciting partnership to

 


COVID-19 impacts

COVID-19 may cause significant delivery delays for international orders due to limited flights, social distancing requirements and increased parcel volumes.Thank you for your patience and understanding during this time.
Below you will find our shipping and processing times during normal operation, please allow 14-21 extra business days on top of this due to the impacts of COVID-19, and up to 12 days for fulfillment due to high order volumes during the holiday season.



Shipping Times

DOMESTIC:

We ship from Australia. Domestic orders are usually delivered within 10 Business Days for Standard Shipping, and 6 Business Days for Express Shipping.

INTERNATIONAL:

Standard:

Shipping times to the US, UK, Europe, and Oceania are 16-33 business days, but average 10-28 business days. Delivery of some items may fall either side of this range due to warehouse locations.

Express:

Shipping times to the US, UK, Europe, and Oceania are 4-14 business days, but average 7-12 business days. Delivery of some items may fall either side of this range due to warehouse locations.

Processing Times

Orders can sometimes take 3-6 days to process after placing the order before shipping out. We do not ship on weekends.

If you need more detailed information, please shoot us through a message via the CONTACT US tab in the navigation bar.

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve the situation. Please note that MyMedEquip can not take responsibility for lost or undelivered items once shipping has occurred.


STILL NEED ASSISTANCE?
CONTACT US by shooting an email through to info@mymedequip.com